Terms of service

1. Who is agreeing

These terms are between ReadyReq, based in Calgary, Alberta, Canada (“we”), and the recruiting or staffing agency that uses ReadyReq under an invite (“you”). ReadyReq was called Openreq until September 2026; if your agency accepted these terms under that name, nothing changes. The people your admins add use ReadyReq on your behalf, and you're responsible for how they use it. If your agency has signed a separate agreement with us, that agreement wins wherever the two differ.

2. The service

ReadyReq finds companies showing signs of hiring, helps your team research and contact them, and tracks the work through to placements and invoices. During the pilot we add, change and sometimes remove features as we learn. If we remove something your team relies on, we'll tell your admins first.

3. Access codes

Each person gets their own access code. Don't share codes, post them, or keep them in shared documents. Your admins decide who has a code, and should remove people who leave. Tell us straight away if you think a code has leaked. We may switch off a code that's being misused or looks compromised, and we'll tell your admin when we do. Our security page explains how codes work today.

4. Acceptable use

You won't use ReadyReq to:

• scrape or automate LinkedIn, or any site whose terms forbid it, or feed ReadyReq information gathered that way;
• collect personal information about individual candidates in order to contact them. ReadyReq is for finding client companies; its talent features work from companies' public news and your agency's own records;
• send email that breaks anti-spam law. Canada's CASL, the US CAN-SPAM Act and similar laws elsewhere apply to the email your team sends. Having consent to contact each person (express, or implied as the law allows), identifying your agency and honouring unsubscribes are your responsibility. ReadyReq's footer and opt-out list help; they don't make a message compliant on their own;
• upload information you have no right to use, or that is unlawful, defamatory or infringes someone's rights;
• treat anyone unfairly on grounds protected by human-rights law;
• probe or break ReadyReq's security, reach another agency's data, or get around the daily caps;
• give people outside your agency access to ReadyReq, or resell it, without our written agreement.

5. Your data

Your data is yours: the leads, contacts, notes, calls, invoices, clients and playbook your team puts into ReadyReq, and what ReadyReq produces for you from them. You let us store and process it only to run ReadyReq for you, keep it secure, and fix problems, as our privacy page describes. We don't sell it, share it with other agencies, or train AI models on it.

You're responsible for having a lawful basis to hold and use the personal information you put into ReadyReq, and for answering requests from the people in your book. We'll help when you ask.

6. AI output needs a human

ReadyReq uses AI to find signals, research companies, score leads, draft messages and answer questions, and AI can be wrong. Every signal carries its source, and ReadyReq checks linked signals against the page they cite before filing them. That check only reads pages it's allowed to read, compares names and numbers, and can miss things. It is not a guarantee that a signal is true.

Review what ReadyReq gives you before you rely on it or send it. You decide what goes out under your agency's name.

7. Services you connect

When you connect Gmail, Outlook or Manatal, those providers' own terms also apply. You authorize ReadyReq to send the emails your team tells it to send from a connected inbox, and to write the notes you send to Manatal. You can disconnect at any time.

8. The pilot is free, and it changes

ReadyReq is free during the pilot. There's no card on file and nothing is charged. Before the pilot ends we'll publish per-seat pricing in Canadian dollars on our pricing page and tell your admins directly; whether you continue after that is your choice.

We may end the pilot, or your agency's place in it, with 30 days' notice — or sooner if you seriously break these terms, or if security or the law requires it.

9. No warranty during the pilot

During the pilot, ReadyReq is provided as it is and as available. We work to keep it running and your data safe, but we don't promise it will be uninterrupted or error-free, or suit a particular purpose, and there's no service-level commitment. To the extent the law allows, we exclude all other warranties and conditions, whether express or implied.

10. Limits on liability

To the extent the law allows, we aren't liable for indirect or consequential losses — such as lost profits, lost placements, lost fees, or data you could have exported — and our total liability for everything connected with these terms is limited to the greater of what you paid us in the 12 months before the claim and 100 Canadian dollars. Nothing here limits liability that the law doesn't allow to be limited.

You're responsible for the email your team sends and the information you put into ReadyReq. If someone makes a claim against us because of them, you'll cover our reasonable costs of dealing with it.

11. Ending, and taking your data with you

You can stop using ReadyReq at any time. Before you go, export your lists from the app as CSV, and ask us for anything the app can't export yet. When you ask us to delete your workspace, we delete it from our live database within 30 days and confirm when it's done; our database provider's short restore history expires on its own schedule.

If we end your access for any reason other than a serious breach, we'll give you at least 30 days to export first. Sections 4, 5, 10, 11 and 13 continue to apply after these terms end.

12. Changes to these terms

We'll post changes here with a new date. For a change that matters — pricing, or how we use your data — we'll tell your admins directly at least 14 days before it takes effect. If you keep using ReadyReq after that, the change applies to you.

13. Governing law

These terms are governed by the laws of Alberta and the federal laws of Canada that apply there. The courts in Calgary, Alberta have jurisdiction over any dispute about them.

14. Contact

For a question about these terms, send us a request from our privacy page (choose “A question about privacy or our terms”). To report a security problem, use our security page. Both land in our request inbox, read by a person.